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Frequently Asked Questions
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Q1 |
Who is eligible to enroll? |
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A1 |
The Insured must be a Singapore Resident of at least eighteen (18) years to sixty
five (65) years of age
on the commencement date of the Period of Insurance.
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Q2 |
What does ACE Home Guard Enhanced cover? |
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A2 |
ACE Home Guard is designed to cover major perils such as fire, storm, impact damage, malicious damage and theft. The following is a brief summary of what ACE Home Guard provides:
- Up to $500,000 for Public Liability
- Up to $200,000 cover for Home Renovations, Fixtures and Fittings
- Up to $1,000 for loss of money involving forcible entry to your home
- Up to $20,000 for Alternative Accommodation Expense when the principal place of residence becomes uninhabitable following loss or damage. We will pay up to 6 months or the period it takes to make the premises inhabitable.
- 24 – Hour Worldwide Personal Accident coverage and Accidental Medical Reimbursement.
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Q3 |
Can my spouse and I purchase 2 policies under ACE Home Guard Enhanced?
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A3 |
No. Each household can only have one (1) Home Content insurance. |
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Q4 |
What is the definition of Household Contents?
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A4 |
Household Contents include your renovated items, fixtures & fittings installed
by you, household furniture & furnishing, domestic appliances, audio equipment,
computer equipment, photographic equipment, wearing & apparels, blanket &
linen, sports & musical instruments, personal valuables personal effects. |
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Q5 |
When will the ACE Home Guard Enhanced cover start? |
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A5 |
The cover commences on the date that you enroll online and the payment transaction
is successfully accepted. |
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Q6 |
If I am traveling abroad, does the Personal Accident cover my family and me? |
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A6 |
Yes, the Personal Accident Cover and Accident Medical Reimbursement will cover you
and your family (unlimited number of children) anytime, anywhere, worldwide.
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Q7 |
Due to my negligence, I accidentally caused a fire due to unattended cooking. Will I be liable for my neighbour’s damages? |
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A7 |
Yes, you are liable to pay for a third party’s property damages or bodily injury if you are negligent. Our Personal Liability provides a maximum coverage of up to $500,000 depending on which plan you are covered under.
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Q8 |
If I’m staying with my parents but I’m not the house owner, can I purchase ACE
Home Guard Enhanced? |
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A8 |
Yes, in this scenario you are the child and you can buy this plan for your parents’
house (as a policy payer).
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Q9 |
What is the claim procedure? |
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A9 |
Upon the insured incident happening, you can call the Customer Service Officer at
6398 8797
and the ACE Customer Service Officer will be able to assist you.
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Q10 |
If I have more questions after receiving the Welcome Pack, whom should I speak with? |
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A10 |
If you have any questions, please call the Customer Service Officer at 6398
8797,
Mondays to Fridays, 9am to 5pm to speak to an ACE Customer Service Officer.
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