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What to do in the event
of a claim?
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For TravelACE Enhanced |
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Advise all claims to us within 30 days after completion of journey.
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You must submit all supporting documentation, e.g. medical reports, police reports,
declarations, receipts, valuations or other such evidence we may request to assist
us in the prompt resolution of your claim after completion of your journey.
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For liability claims, do not make any admission or offer. Request the claim against
you to be put in writing.
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All losses under luggage and travel documents must be reported to the local authorities
within 24 hours and written acknowledgment obtained.
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Immediately report any luggage loss or damage to the airline or carrier involved and submit a claim to them.
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Contact the ACE Assistance
Hotline (65) 6836 2922 for specific assistance on all travel emergency matters whilst travelling overseas.
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Download Claim Form
Please download the claim form and send to:
ACE Insurance Limited
Claims, Accident and Health
600 North Bridge Road
#04-02 Parkview Square
Singapore 188778
For claims assistance, please call
(65) 6299 0988.
Office Hours:
Mondays to Fridays, 9am – 5pm.
Closed on Saturdays, Sundays and Public Holidays.
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