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Q3 |
When will the CreditACE Plus cover start? |
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A3 |
The cover commences on the date that you enroll online and when the payment transaction
is successfully accepted. |
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Q4 |
What is the claim procedure? |
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A4 |
Upon the insured incident happening, you can call the customer
service at 6398 8797 and the Customer Service Officer will be able to assist you.
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Q5 |
If I have more questions after receiving the Welcome Pack, whom
should I speak with?
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A5 |
If you have any questions, please call the customer service
at 6398 8797, Mondays to Fridays, 9am to 5pm to speak to an ACE Customer Service Officer.
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Q6 |
Will I be covered if my Work Permit, S Pass, Employment
Pass or Dependent Pass has expired? |
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A6 |
No. You need to have a valid Work Permit, S Pass, Employment Pass or Dependent Pass in order to be covered.
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Q7 |
When will I receive the claims payout? |
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A7 |
Payment will be made by cheque to the nominated address or transferred to the nominated account within 7 – 14 working days upon approval of the claim. |
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Q8 |
Any medical checkups needed upon enrollment? |
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A8 |
No medical examination is required. Enrollment is easy and hassle-free. |
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Q9 |
Does Accidental Medical Reimbursement benefit cover for injuries occurred overseas? |
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A9 |
Yes, the plan provides worldwide accidental medical reimbursement coverage. |
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Q10 |
Does the plan give round-the-clock protection? |
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A10 |
Yes, the plan provides 24-hour protection, any time and anywhere in the world. |
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Q11 |
Does the plan pay on top of other insurance plans you have? |
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A11 |
Yes, CreditACE Plus pays over and above any of the existing policies you may have. |
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