ACE Assistance 24-hours hotline
number:
(65) 6836
2922
Scope of Services
The services provided
in respect of Pre-Trip Assistance, Travel Assistance and Medical Assistance are
by way of referral and arrangement only, and all expenses actually incurred are
to be borne by the Insured Persons. Where expenses are incurred in relation to the
services under Medical Arrangements, these will be borne by the Company. The services
under Medical Emergencies are provided upon the specified terms and conditions of
the policy and are available only when the Insured Persons are on a Journey.
Pre-Trip Assistance:
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- Visa Information Services
- Inoculation Information Services
- Weather Forecast Information Services
- Foreign Exchange Rate Information Services
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Travel Assistance:
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- Embassy Referral
- Legal Firm Referral
- Lost Luggage Assistance
- Lost Passport Assistance
- Interpreter Referral
- Emergency Reservation for Airline and
Hotel
- Lost Reporting Assistance
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Medical Assistance:
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- Telephone Medical Advice
- Medical Service Provider Referral
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Medical Arrangements:
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- Arrangement of Hospital Admission
- Monitoring of Medical Condition during
Hospitalisation
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Medical Emergencies:
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- Arrangement of Hotel Accommodation Expenses
- Arrangement of Emergency Medical Evacuation
- Arrangement of Repatriation of Mortal
Remains
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