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Frequently Asked Questions
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Q1 |
Who is eligible to enroll? |
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The Insured must be a Singapore Resident of at least eighteen (18) years of age on the commencement date of the Period of Insurance;
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(ii) |
Spouse must be a Singapore Resident, who is at least eighteen (18) years of age on the Commencement Date;
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(iii) |
Insured Children must be: |
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a Singapore Resident;
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of age between forty-five (45) days and eighteen (18) years (or twenty-three (23) years if studying full-time in a recognised tertiary institution) on the commencement date of the Insurance;
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c) |
unmarried;
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d) |
unemployed.
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Q2 |
What does TravelACE Enhanced cover? |
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A2 |
TravelACE Enhanced is designed to offer you protection while traveling for business or leisure 24 hours worldwide. The following is a brief summary of what TravelACE provides: |
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Up to $1,000,000 Double Indemnity for Accidental Death and Disablement in the event of an accident on auto and public conveyance
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Up to $300,000 for elderly above 70 years of age and up to $200,000 for children under the family plan.
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Up to $6,000 Overseas Hospital Confinement Benefit
Pays $200 per day for every 24 hours confinement in a hospital overseas.
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Unlimited Medical Evacuation & Repatriation of Mortal Remains expenses
TravelACE Enhanced will cover medical evacuation / repatriation expenses to make it hassle-free for you and your family. |
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Terrorism Extension
In event that a claim arose from any Act of Terrorism, policy is extended to cover nuclear, chemical and biological terrorism. |
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Up to $1,000,000 Personal liability cover
In respect to any physical harm, sickness or disease to any person and any accidental physical damage to, destruction of, or loss of use of tangible property of the person whilst on a journey.
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Family Plan Advantage
No limit on the number of Children under the family plan. |
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Maximum Duration Per Trip is 183 Days For each Single Trip
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Annual Plan Advantage
Offers great savings and coverage for unlimited trips with up to 90 days per trip. |
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Q3 |
Can I buy this plan for my spouse and children? |
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A3 |
Yes. This plan is extended to your family.
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Q4 |
How do you define a family? |
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Your spouse and children can be covered under the ’Family’ plan. Under the ’Family’ plan, your accompanying children must be between 45 days to 18 years old, or 23 years old if they are still a dependent, unmarried or studying full-time.
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Q5 |
When will the TravelACE Enhanced cover start? |
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A5 |
For the Single Trip plan, the cover commences on the day that you start your journey. For the annual plan, the cover commences immediately.
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Q6 |
If I already have a personal accident policy, is it necessary to buy a travel policy? |
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A6 |
Yes. A travel policy covers other risks such as overseas medical and travel expenses, liability, travel inconveniences like baggage delays, travel delays, misconnections,
trip curtailment, etc. Thus, it is advisable to purchase a travel policy that caters specifically to your travel needs.
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Q7 |
What’s the maximum duration for a Single Trip and Annual Plan? |
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A7 |
For Single Trip plan the maximum is 183 days and for Annual Plan the maximum is 90 days.
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Q8 |
What is the claim procedure? |
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A8 |
Upon the insured incident happening, you can give ACE Assistance a call at
6836 2922 or our Customer Service Officer at
6398 8797.
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Q9 |
If I have more questions after receiving the Welcome Pack, whom should I speak with? |
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A9 |
If you have any questions, please call the customer service at
6398 8797,
Mondays to Fridays, 9am to 5pm to speak to an ACE Customer Service Officer.
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Q10
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Will I be covered if my Work Permit, S Pass, Employment Pass or Dependent Pass has expired?
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A10 |
No. You need to have a valid Work Permit, S Pass, Employment Pass or Dependent Pass in order to be covered.
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Q11 |
Does TravelACE Enhanced cover adventurous/ hazardous sports? |
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Yes, this plan covers adventurous/ hazardous sports such as scuba-diving, sky-diving and winter sports. |
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